DialClear
Get started
Legal

Refund Policy

Last updated: October 16, 2026

Overview

This Refund Policy ("Refund Policy") governs all payments made to DialClear LLC, a New Mexico limited liability company ("DialClear," "we," or "us") for any token purchase, lookup, or other Service offered on or through the DialClear platform at dialclear.co (the "Platform"). This Refund Policy is incorporated by reference into and forms part of the DialClear Terms of Service. By using any Service, you acknowledge that you have read, understood, and agreed to this Refund Policy in addition to the Terms of Service.

In the event of any conflict between this Refund Policy and the Terms of Service, the Terms of Service shall control. Capitalized terms not defined herein have the meanings given to them in the Terms of Service.

How Billing Works

DialClear's core services carry no monthly fee. You pay for lookups with tokens, which you buy ahead of time with the payment method on file. Each lookup, whether a phone scrub, address verification, geolocation lookup, contact verification, or any other Service that spends tokens, uses the number of tokens published on the Platform, and those tokens are spent before the lookup runs. If you do not have enough tokens, the lookup does not run. A lookup that fails or returns no usable result returns its tokens to your balance.

You choose how much to buy, from the minimum shown on the Platform, and the price per token depends on the amount of the purchase, as published on the Platform at the time you buy. If you use DialClear through a CRM marketplace account, lookups are instead charged to the wallet that CRM provides, at the time of the lookup.

Optional compliance subscriptions (such as Shield tiers and the DNC Audit Pack) are billed monthly in advance. You may cancel a subscription at any time; cancellation stops future renewals, the subscription remains active through the end of the period already billed, and partial months are not refunded or prorated.

Purchased tokens do not expire. A committed use plan is a commitment to use its monthly tokens. Tokens included with a committed use plan are that plan's monthly allowance and are not purchased tokens. They can be used only during the calendar month they are granted for, they are used before purchased tokens, and any that are not used by the end of that month, in Mountain Time, are consumed under the plan commitment. Unused tokens are not refunded, except as the Account Closure section below provides. Tokens are a prepaid credit for the Services with no cash value, as described in the Terms of Service.

Completed Lookups Are Non-Refundable

Each completed lookup consumes third-party data services: DNC registry checks, litigator database queries, carrier and validity data, address verification, and geolocation data , the moment it runs, and DialClear incurs those costs immediately and irreversibly. For that reason, charges for successfully completed lookups are final and non-refundable, including but not limited to charges arising from:

  • Lookups run against numbers or addresses you later decide you did not need to scrub.
  • Lookups run by mistake, in duplicate by you, or against incorrect or low-quality input data you supplied.
  • Lookups triggered automatically by an integration (including LeadConnector) or API workflow you configured.
  • Dissatisfaction with a lookup result, including results indicating a number is clean, on a DNC registry, or associated with a known litigator.
  • Non-use or underuse of the Platform, change of mind, change of business direction, or business closure.
  • Termination or suspension of your account for breach of the Terms of Service.

You are responsible for evaluating the Platform and its suitability for your needs before running lookups at volume. DialClear requires no card to sign up and no monthly minimum, so you can review documentation and pricing before adding a payment method and incurring any charges.

Tokens you have bought and not used are also non-refundable. Purchased tokens do not expire, so they stay on your balance until you use them. If you close your own account they are held for you, as described in the Account Closure section below.

Any refund, credit, or exception, if ever granted, is made solely at DialClear's discretion, applies only to the specific instance for which it is granted, and does not constitute a waiver of this Refund Policy or a precedent for any other refund.

Billing Errors and Failed Lookups

Notwithstanding the foregoing, DialClear will refund or credit, upon request and after verification:

  • Charges or token deductions resulting from a billing error on DialClear's side, including tokens spent on lookups you did not run.
  • Duplicate charges or token deductions for the same lookup caused by a DialClear system error.
  • Charges for lookups that failed to complete due to a DialClear service error. Lookups that complete but return a result you did not expect are not failed lookups.

To request a refund or credit, contact us at the address in the Contact section below within thirty (30) days of the charge appearing on your statement or the tokens leaving your balance, with the date of the purchase or of the lookup and, where possible, the lookup(s) in question from your lookup history. Verified amounts will be refunded to your original payment method or credited to your token balance, at your preference where feasible. Tokens for a lookup that failed or returned no usable result are returned to your balance automatically, without a request.

Disputes and Chargebacks

If you believe you have been billed in error or have a billing concern, you agree to contact DialClear first to attempt to resolve the matter in good faith before initiating any chargeback, payment reversal, or payment dispute with your credit card issuer, debit card issuer, bank, payment processor, or any other financial institution. Initiating a chargeback or payment dispute without first contacting DialClear constitutes a material breach of this Refund Policy and your agreement with DialClear.

In the event you initiate a chargeback or payment dispute, DialClear reserves the right to:

  • Immediately suspend or terminate your account and access to the Platform and all Services without notice and without refund;
  • Recover the disputed amount plus any related fees, costs, and expenses, including chargeback fees, processor fees, reasonable attorneys' fees, and collection costs, in accordance with applicable law;
  • Pursue any and all available legal remedies, including legal action for breach of contract, fraud, and recovery of damages; and
  • Submit this Refund Policy, the Terms of Service, and your acceptance thereof, together with your lookup history, as conclusive evidence in response to any chargeback or dispute.

If you have any billing concerns, you must first contact DialClear directly using the contact information below and attempt in good faith to resolve the matter with DialClear before pursuing any other remedy. DialClear will have at least thirty (30) days from receipt of your communication to investigate and respond to your billing concern before any chargeback or other action is initiated.

Future Business Relationships

In addition to the foregoing remedies, the filing of a chargeback or payment dispute in breach of this Refund Policy constitutes a material breach of your agreement with DialClear. DialClear reserves the right, in its sole discretion, to:

  • Permanently refuse to enter into any future commercial relationship with you, your business, or any entity you own or control;
  • Maintain an internal record of the breach for reference by DialClear and its affiliated companies; and
  • Share the circumstances of the breach with its affiliated companies, who may independently determine, in their own sole discretion, whether to provide service to you.

For purposes of this Policy, "affiliated companies" means any entity that, directly or indirectly, controls, is controlled by, or is under common control with DialClear LLC. The reference to affiliated companies in this Policy is for identification purposes only and does not create privity of contract with, alter the limited liability of, or grant third-party beneficiary status to any affiliated company, parent entity, or other related party. Your rights and remedies under this Policy are solely against DialClear LLC.

Account Closure and Unused Tokens

You may stop using DialClear at any time, running no lookups spends no tokens, and any optional subscriptions can be canceled from the Billing page. When you close your own account, unused purchased tokens are not refunded. They are held on your account, and if you reopen the account you can use the same balance. If DialClear closes your account without cause, DialClear refunds your unused purchased tokens at the price you paid for them. If DialClear closes your account for cause, such as breach, nonpayment, or abuse, unused tokens are not refunded and the balance is not held. Tokens included with a committed use plan are never refunded. This applies to the extent permitted by applicable law and except where applicable law requires otherwise, as described in Section 27 of the Terms of Service.

After account closure, you will no longer be able to log in, access your lookup history, or use the API or any integration. DialClear is under no obligation to retain, export, or otherwise make your data available to you after closure, and your data may be deleted in accordance with the Terms of Service and DialClear's data retention practices. It is your responsibility to export any lookup history or other information you wish to retain before closing your account.

State-Law Compliance

Where applicable state or federal law mandates a different refund right or chargeback procedure, that right or procedure will be honored to the minimum extent required by law.

Contact

If you have any questions about this Refund Policy, believe you have been billed in error, or wish to request a refund or credit for a billing error or failed lookup, you must contact DialClear directly before taking any other action:

DialClear will work with you in good faith to resolve any legitimate billing concern. Contacting DialClear first, rather than initiating a chargeback or payment dispute, is required under this Refund Policy and the Terms of Service.